二、說服與溝通是公關人員的核心工作。以手機基地台為例，手機是民眾生活的必需品，但使用者又擔心基地台電磁波造成人體危害，因此拒絕基地台設立。請你就基地台抗爭為主題，並以溝通與說服的理論基礎，提供主管機關說服民眾接受基地台的策略與執行項目。（25 分）

⑶ Children as young as age 3 will intervene on behalf of a victim, reacting as if victimized themselves, scientists have found. With toys, cookies and puppets, Keith Jensen, a psychologist at the University of Manchester in England, and his colleagues tried to judge how much concern 3- and 5- year-olds had for others, and whether they had a sense of so-called restorative justice. In one experiment, when one puppet took toys or cookies from another puppet, children responded by pulling a string that locked the objects in an inaccessible cave. When puppets took objects directly from the children themselves, they responded in the same way. In another experiment, when an object was lost or stolen, children tried to right the wrong by returning the object to the puppet it belonged to. “Their sense of justice is victim-focused rather than perpetrator-focused,” Dr. Jensen said. “The take-home message is that preschool children are sensitive to harm to others, and given a choice would rather restore things to help the victim than punish the perpetrator.” （25 分）

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