6. _______ is defined as the failure to report to work. (A) Turnover (B) Tardiness (C) Absenteeism (D) Negligence

13. Which one of the following is true for organizational citizenship behavior (OCB)? (A) OCB is a performance measure of efficiency. (B) The requirements of OCB are spelled out in employee job profiles. (C) OCB is the behavior leading to permanent withdrawal from an organization. (D) OCB is discretionary behavior which promotes the effective functioning of the organization.